By Tatiyana Toutok, Senior Title Operations Supervisor, Wimba
Wimba Title Insurance, a subsidiary of Roc360, is a full-service title agency providing title insurance and settlement services for real estate transactions. But that doesn’t tell you the whole story. Like the other brands in the Roc360 family, we have a strong entrepreneurial spirit and a passion for customer service built into our DNA. Our customers benefit from the fact that we’re both a new company and have over one hundred years of combined experience in the title industry.
Wimba was founded in December 2019 as part of Roc360’s strategy to offer world-class products and services in every aspect of the real estate investing landscape. In just over two years we’ve established a presence in 12 U.S. states, and we’re growing fast. In 2022, we expect to be able to offer title insurance services to over half of the country.
Committed to our customers
Our services are designed for real estate investment professionals. Wimba covers all types of title insurance, including residential, commercial and foreclosure. From deed transfers and escrow agents, title insurance, title and UCC searches, to closing services – we have it all. And we’ll go the extra mile to make sure our customers get the best service we can offer.
Our team members support our customers across a variety of time zones, from Hawaii to the East Coast. Our diverse team speaks over nine different languages, from English to Ukrainian. Our availability, flexibility, and commitment to our customers have already earned us a growing number of loyal, repeat customers, some of whom have closed a dozen or more loans with us.
Title insurance can be a complex topic, and we take pride in trying to make every aspect of the process as easy as possible for our customers. New customers, especially, appreciate our efforts to explain the process and help them understand their coverage options. On the other hand, seasoned professionals who know what they’re looking for are thrilled about our easy and streamlined process. This helps us close faster not only on the first loan but on all the subsequent loans they bring to Wimba.
As a newer agency in an industry that has a reputation for being a bit of a dinosaur, we pride ourselves on using the latest technology to ensure a smooth transaction and some of the fastest processing times in the industry. We’ve moved to a mostly digital, paperless process using Qualia Connect, except where in-person signatures are required by law. And if you’re already a Roc Capital or Haus Lending customer, it’s even easier–your information is just pulled seamlessly from within our systems!
Convenience for Roc360 customers
Wimba offers an added layer of convenience to existing Roc360 customers. Choosing Wimba means we can pull documents from our integrated systems, which greatly improves processing times, because borrowers don’t have to submit documents multiple times. For example, we can process title searches for existing Roc360 customers even before the loan is approved, which can result in a faster turnaround time.
We’ve got big plans to make our process even better – more digital, more efficient, and easier to use. Soon our title platform will be fully integrated with Roc360 subsidiary lenders’ own platforms. This will consolidate steps and reduce time and frustration for borrowers, leading to faster closings and happier customers.
At Wimba we’re just getting started in raising the standards of service and quality in the title insurance industry. We’d love your feedback and would be happy to answer your questions about our products and services.
About the author
Tatiyana Toutok is an accomplished title insurance professional with an excellent reputation from over 20 years of experience in the industry. She retains licensure in 31 states. As the acting Senior Title Operations Supervisor at Wimba Title Agency, she oversees every aspect of the transactions, from opening to post closing, while simultaneously striving to expand the company and keep it at the very edge of the state-of-the-art technology.
